Our Privacy Commitments

Six principles that guide how 5s casino handles your personal information.

Data Is Kept Secure

All data transmitted between your device and the 5s casino platform is protected by SSL encryption. Account access requires OTP verification from new devices, and your credentials are stored using industry-standard security practices.

No Selling of Your Data

5s casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used to operate your account and provide the services you signed up for — nothing more.

Transparency on Data Use

This policy clearly outlines every category of data we collect and every reason we use it. There are no hidden data practices. If you want to know what information we hold on your account, you can contact support to request it.

You Control Your Data

Registered members have the right to access, correct, or request deletion of their personal data, subject to our legal obligations and account status. These rights can be exercised by contacting support directly.

Data Retained Only as Needed

Personal data is retained for as long as your account is active or as required by applicable law. When retention is no longer necessary and no legal obligation requires us to keep the data, it is securely deleted or anonymised.

Policy Updates Are Communicated

When this Privacy Policy is updated in a material way, the "Last updated" date at the top of this page is revised. For significant changes, registered members may be notified via their registered contact details.

Last updated: January 2026

This Privacy Policy describes how 5s casino ("we," "us," "our") collects, uses, stores, and protects the personal information of registered members and visitors to 5scasino.net. By registering an account or using the platform, you consent to the practices described in this policy. If you do not agree, please do not create an account or use the platform.

1 Introduction

5s casino is an online gaming platform operated for players based in the Philippines. As part of operating the platform — processing registrations, verifying identities, handling financial transactions, and providing customer support — we necessarily collect and process certain personal data about our members.

We take that responsibility seriously. This policy is written to be clear and practical, not full of legalese that is difficult to understand. Our goal is for every member to know exactly how their information is handled when they use 5s casino.


2 Data We Collect

We collect personal data in several ways — information you provide directly, information generated by your use of the platform, and information obtained as part of mandatory verification processes.

Category Examples How Collected
Identity Data Full name, date of birth, government ID number and image Registration and KYC verification
Contact Data Mobile number, email address Registration and account settings
Financial Data Payment method details (e-wallet account references, bank transfer details), transaction history Deposit and withdrawal processing
Account Activity Data Login times, games played, bets placed, session duration, balance history Automatically via platform systems
Technical Data IP address, device type, browser type, operating system, connection data Automatically on access
Communications Data Support chat logs, email correspondence When you contact support
What We Do Not Collect

5s casino does not collect credit card numbers, full bank account numbers, or cryptocurrency wallet addresses. Payment references used for e-wallet and bank transfers are stored only to the extent required for transaction records and are not used for any other purpose.


3 How We Use Your Data

All personal data collected by 5s casino is used for specific, legitimate purposes. We do not use your data for purposes beyond those described below without informing you first.

  • Account operation: To create and manage your account, verify your identity, and process your deposits and withdrawals.
  • Legal compliance: To meet our obligations under applicable Philippine law, including anti-money laundering (AML) requirements and Know Your Customer (KYC) regulations.
  • Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, and violations of our Terms and Conditions.
  • Customer support: To respond to your queries, investigate complaints, and resolve account issues.
  • Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where necessary, including self-exclusion management.
  • Platform improvement: Aggregated, anonymised data is used to understand how members use the platform and improve the experience.
  • Communications: To send account-related notifications, security alerts, OTP codes, and — where you have opted in — promotional communications.

4 Sharing Your Data

5s casino does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:

  • Payment processors: To process your deposits and withdrawals, transaction data is shared with the relevant payment service (such as local bank transfer systems or e-wallet processors). These services handle your payment data under their own privacy and security standards.
  • Game providers: To make games in the lobby available, technical session data may be shared with game software providers. Game providers do not receive your full identity or financial details.
  • Legal authorities: When required by law, regulation, or a valid legal order, we may disclose information to relevant Philippine government authorities or law enforcement agencies.
  • Service providers: Technical service providers (such as cloud hosting, platform maintenance, and customer support tools) may process certain data on our behalf. These providers are contractually bound to use your data only for the purpose of providing services to us.
No Third-Party Marketing

Your personal data is never shared with advertisers, data brokers, or any third party for their own marketing purposes. If you receive promotional communications from 5s casino, it is because you opted in during registration or through your account settings. You can opt out at any time.


5 Security Measures

5s casino implements technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption on all data transmitted between your device and the platform
  • OTP (one-time password) verification for logins from new devices
  • Secure, hashed storage of account credentials — passwords are never stored in plain text
  • Access controls that restrict internal access to personal data on a need-to-know basis
  • Regular security monitoring and system reviews

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately and change your password. 5s casino will never ask you for your password through any communication channel.


6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards, or for as long as required by applicable law. In particular:

  • Identity and KYC documents are retained for the period required under AML obligations, which may extend beyond account closure
  • Transaction records are kept for the period required for financial record-keeping under Philippine regulations
  • Account activity logs are retained for security, dispute resolution, and responsible gaming monitoring purposes
  • Support correspondence is retained to maintain service history and resolve recurring issues

When data is no longer required and no legal obligation applies, it is securely deleted or anonymised so it can no longer be linked back to you.


7 Your Rights

As a member of 5s casino and a data subject under applicable Philippine law, you have rights over your personal data. You may exercise the following rights by contacting our support team:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to correction: Request correction of inaccurate or outdated personal data on your account
  • Right to erasure: Request deletion of your personal data, subject to our legal retention obligations
  • Right to object: Object to processing of your data for specific purposes, such as promotional communications
  • Right to data portability: Request a copy of your account data in a structured, commonly used format
How to Submit a Data Request

To exercise any of the rights above, contact support at [email protected] with "Data Request" in your subject line. Include your registered username or email address so we can locate your account. We will respond within a reasonable timeframe.


8 Cookies and Tracking

The 5s casino website uses cookies and similar technologies to provide a functional and secure browsing experience. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These manage your login session and security tokens. They cannot be disabled without affecting platform functionality.
  • Functional cookies: Remember your preferences such as language settings and last visited game category.
  • Analytics cookies: Collect anonymised information about how visitors use the site, helping us identify areas for improvement. This data is not linked to your personal identity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use account features.


9 Minors

The 5s casino platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that data belonging to a minor has been collected, that account will be closed immediately and the data deleted in accordance with applicable law.

If you believe a minor has registered an account on our platform, please contact support immediately so we can investigate and take appropriate action.


10 Policy Changes

5s casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When updates are made, the "Last updated" date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used — we will make reasonable efforts to inform registered members through their account contact details. Continued use of the platform after a policy update constitutes acceptance of the revised terms.


11 Contact Us

If you have questions about this Privacy Policy, how your data is handled, or want to exercise your data rights, please contact our support team. For general platform questions, the FAQ page covers many common topics. For the rules governing your account and gaming activity, see the Terms and Conditions.

Privacy Contact

[email protected] — please include "Privacy" in your subject line and your registered username or email address. We aim to respond to all privacy-related queries promptly.

Start Playing at 5s Casino

Now that you understand how your data is handled, you can register with confidence. Create a free account, complete verification, and enjoy the full game lobby — all in Philippine Peso on any device.

Already a member? Log in here. Questions? Visit the FAQ page.